Information
What leathers do you use?
My swatch is ever changing, with my most current colours shown above. All products are made with premium leather hides from gold rated Italian tanneries. Created using age old techniques, these materials are a canvas of their origin. Natural markings are worked into each item embracing the hides individuality to create a unique product.
I use a lighter weight oak bark tanned leather for decoration and footwear backs, these are shown on the swatch uppermost, corresponding to their colour tone match. The leaf colours are Nut brown & Oliva green, but you can request any colour for decoration on mto items.
Colours are subject to availability but usually include: Black / Coffee, dark cool tone / Honey, buff mid to light / Tawny tan, rich & warm / Plum, warm / Indigo, slate blue / Moss, leaf canopy green mid.
What soling materials do you use?
Faerysteps handmade shoes & boots use Vibram, a durable, highly flexible, lightweight, cushioned, soling made in Italy. Zero drop soling is offered as standard but you can request a shallow heel or a chunky wedge. The full leather upper will allow your foot to bed into the sole creating its own unique cradle, offering glove like comfort.
When the time comes your footwear can be resoled by your local cobbler thus extending the life of your shoes and avoiding landfill sites.
Do you make stock items?
I primarily make Bags, Shoes & Boots as Made To Order, but limited amounts of ready to post stock items can be found in the Ready Made collection.
Do you post Worldwide?
Available destinations are shown at checkout, these include England, Scotland, Wales, USA, Canada, Australia & New Zealand. Shipping rates are shown at checkout and vary for each item. Please note, International customers are responsible for any custom fees incurred on arrival. Unfortunately I am no longer able to post to European countries.
How long before dispatch?
Made-to-order dispatch times vary depending on my workload so turnaround times are noted on the website header. Tracking details are sent at the time of posting. In the unlikely event that your parcel arrives damaged DO NOT throw away the packaging, instead photograph the parcel before unpacking as proof. Without proof you will not be able to submit a claim to the post office. Likewise, if your parcel does not arrive do contact the postal service quoting the tracking number given at the time of dispatch.
I have changed my mind, can I return my order?
All custom / made to order sales are final and are non refundable. Incredibly expensive materials alongside hours of painstaking work have gone into completing your order. Ready Made / Stock items can be returned, unused, unopened & in their original packaging within 14 days, as per UK distance selling laws. Refunds are subject to condition of the returned product and will include a 10% deduction for handling / restocking / & fees that I will have had to pay for the sale.
Who makes the products?
Faerysteps products are all designed and made by Ren, one unique item at a time. Working from my woodland studio with a cup of tea at my elbow and birdsong to cheer me along I have been sewing for decades. I still love every minute, work & play every day, pinch me.
What inspires you?
Inspiration from the Woodlands surrounding my home constantly finds it's way into my work, but I also look to the past. I was a 70s child in a magical time pre technology overload where it was literally another universe. The world was orange, brown, saddle tan and covered in ditsy flower cottons. If any one of my leathergoods or garments helps you to travel to a happy place my mission is complete.