Information - FAQs
Who makes the products?
Run by the Shoemaker Ren Cuming, all products are created with the utmost care here in my studio, with a cup of tea at my elbow and birdsing to cheer me along. I have been working leather for 23 years now and I still love every minute! Work & play every day, pinch me ;)
What leathers do you use?
All products are made with premium leather hides from gold rated Italian tanneries. Created using age old techniques, these materials are a canvas of their origin. Natural markings are worked into each item embracing the hides individuality to create a unique product. Colours are subject to availability but usually include: Black / Brown / Tan / Sand / Green / Blue. If you fancy Plum or Teal please ask.
What soling materials do you use?
Our handmade shoes use Vibram, a durable, highly flexible, lightweight, cushioned, soling made in Italy. Zero drop soling is offered as standard but you can request a shallow heel too. The full leather upper will allow your foot to bed into the sole creating its own unique cradle, offering glove like comfort.
When the time comes your footwear can be resoled by your local cobbler thus extending the life of your shoes and avoiding landfill sites.
Do you post Worldwide?
Unfortunately I am unable to post to European countries. Available destinations are shown at checkout, these include England, Scotland, Wales, USA, Canada, Australia & New Zealand. Shipping rates are shown at checkout and vary for each item. Please note, International customers are responsible for any custom fees incurred on arrival.
How long before dispatch?
Made-to-order dispatch times vary depending on my workload but expect up to 8 weeks. Tracking details are sent at the time of posting. In the unlikely event that your parcel arrives damaged DO NOT throw away the packaging, instead photograph the parcel before unpacking as proof. Without proof you will not be able to submit a claim to the post office. Likewise, if your parcel does not arrive do contact the postal service quoting the tracking number given at the time of dispatch. Unfortunately Faerysteps is not liable for missing parcels.
I have changed my mind, can I return my order?
All custom / made to order sales are final and are non refundable. Incredibly expensive materials alongside hours of painstaking work have gone into completing your order. Stock items can be returned unworn, unused and in the original packaging at customers expense within 14 days. A 10% restocking fee applies to cover the time and costs of handling and re-listing. Refunds are subject to terms above and are not guaranteed.
To log a return for a stock item please contact me with your name and the date of order. Return to: Ren Cuming, Hitchcombe Farm, Moretonhampstead, Newton Abbot, Devon, TQ13 8QB, England.
Stock items must be returned unworn / unused and in the new condition in which they were received, in their original packaging. Always try shoes on a clean carpeted surface to assess fit and take note of the fitting instructions given on the sizing page.