Delivery & Returns
Postage costs are calculated at checkout and are based on the cart total, but typically shoe orders are charged at £9.50 per pair for the UK with OVERSEAS destinations at £20 per pair. Orders are sent within 5 working days of purchase with a dispatch notification sent at time of posting.
We accept returned products within 14 days of date of delivery.
All items must be returned unworn / unused and in the new condition in which they were received, in their original packaging. Return to: Faerysteps, Northridge farm, Moretonhampstead, Devon, TQ13 8QB, England. To log a return please contact us with your name and the date of order.
Please note: Refunds EXCLUDE the initial and return postage costs. Refund is not guaranteed and is subject to our review of the returned product. Customers are responsible for making sure that parcels are carefully packaged and insured should they become lost. International customers are responsible for any customs charges that may be incurred, either way. Please mark international returns clearly as 'Returned Goods' to avoid this