Delivery & Returns
Delivery costs are calculated at checkout and are based on the basket total. Orders for stock items are sent within 3 to 5 working days of purchase with a dispatch notification sent at time of posting.
UK postage rates
Total £0.01 – £49.00 = £4.50
Total £49.01 – £90.00 = £6.00
Total £90.01 – £190.00 = £8.50
Total £190.01 - £250.00 = £10.00
Total £250.01 and up = £12.00
INTERNATIONAL postage rates
Total £0.00 – £30.00 = £14.00
Total £30.01 – £49.00 = £16.00
Total £49.01 – £90.00 = £18.00
Total £90.01 – £250.00 = £25.00
Total £250.01 – £350.00 = £30.00
Total £350.01 – £440.00 = £40.00
Total £440.01 - £500.00 = £50.00
Total £500.01 and up = £60.00
UK Delivery information
UK footwear orders are sent insured via either Royal Mail or Hermes courier and should be delivered within 5 working days of dispatch notice.
International Delivery information
Your order will be shipped overseas by Royal Mail or courier. Delivery times can vary depending on the destination country but it can take a while. Please allow up to 21 days for your parcel to be delivered. International customers are responsible for any customs charges that may be incurred. I am afraid that custom charges are beyond my control and I am unable to offer quotes of what they might be. Please do check the customs rules within your country before ordering. It is most likely that there will be customs charges for European destinations since Brexit, do check.
Please check the Royal Mail International Incident page to see if there are any current restrictions for postal services from the UK to your country.
We accept returned products within 14 days of date of delivery. To log a return please contact us with your name and the date of order. Return to: Ren Cuming - Faerysteps, Northridge Farm, Moretonhampstead, Newton Abbot, Devon, TQ13 8QB, England.
All items must be returned unworn / unused and in the new condition in which they were received, in their original packaging. Always try shoes on a clean carpeted surface to assess fit. The fitting card enclosed with orders advises:
"Footwear should feel comfortably snug, not squished. ONLY when you are completely happy with the initial fit should you wear them. If worn, for any length of time at all, they cannot be returned. Always trim your ribbons OR tie in double bows, long ribbons are a tripping hazard! Leather likes to be loved, polish regularly."
Please read the following:
Refunds EXCLUDE the initial and return delivery costs. Refund is not guaranteed and is subject to our review of the returned product. Parcels should be carefully packaged and insured to cover the cost of the item should they be lost. International customers are responsible for any customs charges that may be incurred, either way. Mark international returns clearly as 'Returned Goods' to avoid this.
Customers are responsible for taking accurate measurements following the detailed instructions given on each listing. I can only advise with the information you give me, and even then, on occasion you may have to pay to return footwear for a refund. Feet are fickle things and sometimes only actually trying on footwear can tell you if the fit feels right for you. I am afraid I do not offer an exchange service as such, so if you have changed your mind / or decided another pair in stock would suit better, then do please purchase them as a separate order and send the original shoes / boots back to me for a refund. This keeps my accountant very happy (tidy books) and reduces the likelihood of me being Told Off by them... thank you.