Delivery & Returns
Due to the pandemic please check the Royal Mail International Incident page } to see if there are any restrictions for postal services from the UK to your country. I am so sorry for the inconvenience. UK post is running as normal.
Delivery costs are calculated at checkout and are based on the basket total. Orders for stock items are sent within 3 to 5 working days of purchase with a dispatch notification sent at time of posting.
UK postage rates
Total £0.01 – £49.00 = £4.00
Total £49.01 – £90.00 = £6.00
Total £90.01 – £190.00 = £8.50
Total £190.01 - £250.00 = £10.00
Total £250.01 and up = £12.00
INTERNATIONAL postage rates
Total £0.00 – £49.00 = £7.00
Total £49.01 – £90.00 = £12.00
Total £90.01 – £190.00 = £20.00
Total £190.01 – £250.00 = £25.00
Total £250.01 – £350.00 = £30.00
Total £350.01 – £440.00 = £35.00
Total £440.01 and up = £40.00
UK Delivery information
UK footwear orders are sent via either Royal Mail or Hermes courier and should be delivered within 5 working days of dispatch notice.
International Delivery information
Your order will be shipped overseas by Royal Mail or courier. Delivery times can vary depending on the destination country but it can take a while. Please allow up to 21 days for your parcel to be delivered.
Please check the Royal Mail International Incident page to see if there are any current restrictions for postal services from the UK to your country.
We accept returned products within 14 days of date of delivery. To log a return please contact us with your name and the date of order. Return to: Ren Cuming - Fairysteps, Northridge Farm, Moretonhampstead, Newton Abbot, Devon, TQ13 8QB, England.
All items must be returned unworn / unused and in the new condition in which they were received, in their original packaging. Always try shoes on a clean carpeted surface to assess fit. The fitting card enclosed with orders advises:
"Footwear should feel comfortably snug, not squished. ONLY when you are completely happy with the initial fit should you wear them. If worn, for any length of time at all, they cannot be returned. Always trim your ribbons OR tie in double bows, long ribbons are a tripping hazard! Leather likes to be loved, polish regularly."
Please read the following:
Refunds EXCLUDE the initial and return delivery costs. Refund is not guaranteed and is subject to our review of the returned product. Parcels should be carefully packaged and insured to cover the cost of the item should they be lost. International customers are responsible for any customs charges that may be incurred, either way. Mark international returns clearly as 'Returned Goods' to avoid this.
Customers are responsible for taking accurate measurements following the detailed instructions given on each listing. I can only advise with the information you give me, and even then, on occasion you may have to pay to return footwear for a refund. Feet are fickle things and sometimes only actually trying on footwear can tell you if the fit feels right for you. Re-sending shoes in a different size will incur extra delivery charges.